Terms & Conditons
Throughout these terms, we will refer to ourselves as Petit Zèbre, ‘us’, ‘we’ or ‘our’ this means Petit Zèbre Suisse AG.
Product Descriptions and Availability
The description and photographs of the goods on the site are for illustrative purposes only, every care has been taken to ensure the accuracy of description, specifications, colour and price of all products. However, there may be small discrepancies in the size and colour of the goods supplied.
All items are offered subject to availability. The price of the products is subject to change.
All orders are processed in CHF. (you can change the pricing on our collection and product pages to your currency a the top left hand side of the website but please note that the prices shown in the checkout are in CHF - you will still be charged in your chosen currency).
When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorised user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods. You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.
In connection with the purchase of goods from Petit Zèbre, you must fill in your personal information such as name, address and payment information. Once your order is complete, you will receive a confirmation of your order by email. If you have any additional questions regarding the purchase of goods from Petit Zèbre please contact us by email at email@example.com
Please ensure your billing and shipping address are correct as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
We may cancel any sale and not supply the products if it is reasonable to do so. We may also and change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.
We do not store credit card details nor do we share customer details with any 3rd parties.
Your purchased item(s) will be shipped with Royal mail for small parcels and Interlink Express for the larger and express item. Any order above £30 will be shipped with a tracking number. We ship worldwide. You are welcome to write us an email at firstname.lastname@example.org if you have any shipping questions or specific requirements. You will receive your parcel within 4-21 days after you have placed the order.
Duty and VAT
All prices that are displayed are inclusive of VAT at the current rates. If you are from a country outside the EU, you may have to pay additional tax and/or duties in the country of destination. Petit Zèbre is not responsible for such taxes or duties. The carrier will contact you in case of any extra tax or customs clearance charges, and it is your responsibility to pay such expenses. Please note that this may delay delivery because of the goods being held up in customs.
Cancellation and Return
You can withdraw your order by telling us before the goods are sent if you simply wish to change your mind and without giving us a reason, and without incurring any liability. If the goods have already been sent, we will not refund the shipping costs of the order.
You are entitled to an exchange and/or refund within 15 days from the date of receipt. Please contact us by email to explain why you are returning item(s) to email@example.com or call us on +41 41 721 2505 any time between 10.00 and 18.00 Monday to Friday. Products in the food category are not returnable.
We do not accept items that have been altered or washed and without the tag. Items must have been treated with reasonable care during the period in which an item can be cancelled. We only credit the credit card which was used for the purchase. You are responsible for the return expenses and for the product until it has reached our return address. Original shipping charges are non-refundable unless the item is faulty or we have made a mistake with packing.
Please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.
Petit Zèbre is a registered trademark. All rights reserved. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Petit Zèbre Ltd. Nothing on this website grants you any licence or right to use, alter or remove such material.
Please respect our intellectual property.
Thank you and we hope you enjoy the site and the shopping experience.
You may email us at any time using the form provided on our contact page.
Dammstrasse 19, 6300 Zug, Switzerland